Job Description

Merchants Bank is seeking an experienced professional with mortgage and Encompass experience in the role of Mortgage Systems Specialist. Position can work in office at any of our branch locations in MN or WI. There may be an option to work hybrid (3 days in office, 2 days remote) based on performance after 6 months of employment.

The primary responsibility of the Mortgage Systems Specialist is to oversee all aspects of the mortgage systems and software to include setup, maintenance, testing and implementation of system updates, system configuration, business rules and customization, creating reports, troubleshooting and contributing to the future vision and ongoing technical strategy of the mortgage department. Work collaboratively to ensure that the mortgage systems are being used to their full potential to drive maximum accuracy and efficiency. Research and development on new or enhanced products and make recommendations for use and implementation. This person needs to be fluent with both the technical and the business aspects of mortgage and work in partnership with end users to provide input and to implement new processes/products/applications.

Undergraduate degree in business, technical, finance or related field and two years of related work experience preferably in the mortgage field. Must possess strong technical, analytical, organizational skills and have strong verbal and written communication skills. Must be self-motivated and capable of handling multiple projects simultaneously. Must be proficient in Microsoft 365 products (Word, Excel, PowerPoint, Teams, Outlook, OneDrive) and have an understanding of mortgage systems administration. Should have an amiable personality and be a team player. 2+ years of mortgage banking experience and Encompass Administrator Certification preferred. 2+ years of technical software support or project management experience preferred. Candidate must possess technical capabilities along with a customer service mindset to drive and exceed customer satisfaction

Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.

Please click on Apply Now or apply in person at any Merchants Bank location. Questions can be emailed to hr@merchantsbank.com. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Essential Responsibilities:

• Monitor integrated applications to ensure systems are operating as expected
• Responsible for new releases, test plans, and the production and testing environments for all mortgage systems
• Administrator for Encompass features and overall functionality
• Responsible for Encompass system configuration, business rules, template design and implementation, dynamic data management and customization
• Oversee and communicate system changes timely to impacted areas
• Document system workflows and business processes, and determine and communicate the impact of proposed enhancements or changes
• Collaborate with other areas of mortgage, IT or third-party vendors on business plan objectives and other projects to ensure alignment on priorities
• Coordinate with Data Engineer to utilize BI with Data Connect to create reports and dashboards for accurate reporting, risk mitigation and enhanced automation
• Maintain TPO website and web design through Encompass TPO Connect
• Coordinate and collaborate with the other Mortgage System Specialists team to assure proper system configuration and functionality.
• Mortgage Tech Help Desk – provide responses to issues and utilize helpdesk technology
• Responsible for all aspects of the Encompass system and websites that are under Merchants Bank control including, but not limited to, version updates, product updates and/or additions, user permissions, and site functionality
• Responsible for maintenance and updates of all other mortgage related systems and interfaces. This includes, but is not limited to Fannie Mae, Freddie Mac, FHA, VA, RD, Flood, Factual Data, and MHFA. This role interacts with various mortgage system providers to maximize the vendor relationship and resolve technical support issues in a timely manner.
• Research and development of existing and future products to enhance efficiency and automation
• Prepare production and statistical reports to provide records for tracking, auditing, and managing purposes
• Serves as liaison with IT for projects, system enhancements, etc.
• Consistently provide courteous and professional service to internal and external customers
• Regular and dependable attendance is an essential function of the job
• Adherence to compliance with laws concerning financial institutions
• Employee will be expected to contribute to a positive working environment through words and actions
• Employee may be asked to perform other duties as required by business needs
• Employee will be expected to complete compliance and product knowledge assignments in a timely manner

Project Management:

• Work in collaboration with IT/Project Management, business areas, and the project owner to complete assigned projects
• Create or facilitate a detailed work plan which identifies and sequences the activities needed to successfully complete projects
• Contribute to the evaluation of resources (time, money, equipment, etc) required to complete a project
• Develop a schedule for project completion that effectively allocates the resources to the activities and receive stakeholder buy-in and participation
• Develop and review the project schedule with appropriate input from those affected by the project activities; revise schedule as required
• Determine the objectives and measures upon which the project will be evaluated at completion. IE, help the sponsors/owners define success.

Working Conditions:

Inside working environment, very low noise level, maintain professional atmosphere.

Physical Demands:
Work is performed primarily sitting at a desk. Requires a high degree of flexibility and candidate must be capable of working in a team environment.

Mental Demands:
Requires above-average aptitude around evaluation, reasoning skills, problem analysis and problem solving. Ability to speak with clarity and articulate thoughts and ideas well. Must be able to remain calm under pressure and relate to all types of personalities.

Skill Requirements:
Undergraduate degree in business, technical, finance or related field and two years of related work experience preferably in the mortgage field. Must possess strong technical, analytical, organizational skills and have strong verbal and written communication skills. Must be self-motivated and capable of handling multiple projects simultaneously. Must be proficient in Microsoft 365 products (Word, Excel, PowerPoint, Teams, Outlook, OneDrive) and have an understanding of mortgage systems administration. Should have an amiable personality and be a team player.

• 2+ years of mortgage banking experience and Encompass Administrator Certification preferred
• 2+ years of technical software support or project management experience preferred
• Candidate must possess technical capabilities along with a customer service mindset to drive and exceed customer satisfaction

Relationships:

Responsible to the Vice President/Mortgage Operations Manager for day-to-day direction and clarification of position responsibilities.

Position will have extensive interaction with Bank mortgage staff and Correspondent Banks’ mortgage staff as well as external mortgage technology vendors and IT. Must have the ability to work in a team environment and foster a team approach to accomplishing the business line goals. Conduct personal manner to enhance the overall professional image of the Bank with a high degree of confidentiality.

Position can work in office at any of our branch locations in MN or WI. There may be an option to work hybrid (3 days in office, 2 days remote) based on performance after 6 months of employment.

Job Tags

Full time, Work experience placement, Bank staff, Work at office, Remote work, Flexible hours,

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