Job Description

Korean Bilingual Business Operations Coordinator

Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.

Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.

By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.

Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.

More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.

• 95% client satisfaction rate measures client satisfaction vs. expectations.
• Clients have worked with us for over 10 years, on average.
• BTI Solutions counts 4 Global Telecommunication companies as clients.
• Client referrals are BTI Solutions' largest source of new clients.
• Google Review 4.4, Facebook Review 4.8

Responsibilities:

• Execute and monitor internal business processes, including credit assessments, rate sourcing, legal and financial reviews, logistics business sessions (LBS) and customer onboarding workflows.
• Coordinate cross-functional activities with Procurement, Legal, Operations, Finance, Settlement, and other teams to ensure seamless new business implementation and customer expansion.
• Proactively track progress, follow up on approvals, and maintain project momentum.
• Create, analyze, and maintain P&L models, pricing scenarios, and business case simulations to support financial and operational decisions.
• Manage and maintain CRM and data systems (Salesforce, Cello, etc.) ensuring accuracy, data integrity, and usability for the Business Development team.
• Support management with periodic reports, performance dashboards, and executive presentation materials.
• Assist in planning and logistics for client meetings, business reviews, and business development events.
• Identify and recommend process improvements to enhance efficiency and reporting accuracy.
• Operate enterprise systems (Cello, Salesforce, SAP, etc.) to manage approvals, documentation, and reporting workflows.
• Conduct market and competitor research (Zoominfo, Panjiva, Navigator, etc.) to identify growth opportunities and emerging trends within logistics and supply chain markets.

Requirements/Qualifications:

• Entry-level to 3 years of experience in business operations, sales operations, finance analysis, or related areas.
• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Finance, Economics, or a related field.
• Strong analytical and numerical skills; advanced Excel proficiency required.
• Confident communicator who can coordinate across teams and take initiative in calls or meetings.
• Strong organizational skills with the ability to manage multiple priorities with accuracy and attention to detail.
• Quick learner with adaptability to new enterprise systems (Cello, Salesforce, ZoomInfo, Panjiva, SAP, etc.).
• Proactive, self-driven, and collaborative with a solution-oriented mindset.
• Genuine interest in logistics, digital transformation, and business operations within a global enterprise environment.
• Bilingual is required (English/Korean) as the support team

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