Director of Patient Experience Job at VHC Health, Arlington, VA

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  • VHC Health
  • Arlington, VA

Job Description

Job Description

Job Description

Qualifications

Purpose & Scope:

The Director of Patient Experience and Volunteer Services is responsible for maintaining liaison between patients and the Hospital to provide channels for communication and complaint resolution. He / she manages the Virginia Hospital Center - Arlington Volunteer Program and provides a liaison for the Virginia Hospital Center - Arlington Auxiliary. He / She is responsible for The Joint Commission compliance for Patient Rights and Organizational Ethics. He / she provides direction and manages the operation of the Department consistent with the mission and vision of the organization. He / she must possess the ability to relate to persons of all ages and of diverse backgrounds, skills and abilities.

Education:

Bachelor's degree is required.

Master's degree is preferred.

Experience:

Five years of experience in the healthcare field or in a related field is required.

Certification/Licensure:

None.

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