Job Description

Job Category: Contact Center

Requisition Number: CONTA001847

West Bend, WI 53095, USA

Job Details

Description

Most contact centers suck; ours doesnt!

Would mission-focused teammates and inspiring leadership make you want to jump up out of bed and start your work day? Are you longing to join a dynamic team where your passion for service translates to an award-winning experience for customers? Join a supportive team at one of Newsweeks Top 100 Americas Most Loved Workplaces.

Work for Delta Defense, the private company that provides Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American gun owners. Learn more about the USCCA at

Contact Center Service & Sales Advisor - Position Summary:

• Engage with USCCA members and prospects through inbound and outbound calls.
• Build deep connections, helping members become the best protectors of themselves and their families.
• Understand individual needs and educate on membership value through needs-based sales.
• Provide outstanding service with account updates, payments, and membership purchases.
• Make a difference every day, delivering an award-winning customer experience.

Elevate your career with us and reap the rewards of your success!

• Starting salary $19.27 - $20.00/hour, based on experience
• Shift premium available based on days and hours worked
• Eligible for commission
• 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
• Workplace Flexibility - Headquarters, Work-From-Home Remote, Hybrid options
• Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD

Contact Center Service & Sales Advisor - Essential Duties & Responsibilities:

• Engage with customers, members, and prospects via digital and voice channels to resolve issues and strengthen relationships.
• Provide knowledgeable, respectful responses without scripts.
• Stay informed about products, services, and promotions.
• Use a "find needs, fill needs" approach to offer solutions and sell memberships and products.
• Address concerns with empathy and detail, retaining members contemplating non-renewal.
• Follow up to ensure exceptional service.
• Achieve performance targets for efficiency, sales, and retention.
• Collaborate with your team for continuous learning and growth.
• Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.

Required Skills/Experience:

• High School diploma or equivalent required. Associates degree or higher preferred.
• Prior work history in a customer service or sales role. Experience in fielding customer concerns in an omni channel environment is a plus.
• Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
• Excellent interpersonal skills; strong written and verbal communication abilities. Able to quickly establish rapport with people.
• Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
• Computer fluency; working knowledge of software applications and advanced internet functions.
• Passionate about delighting customers and communicating with them through conversation.
• Able to work equally as well in a team environment, in-office or remotely.
• Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.

New hires must complete full-time, paid training which includes onboarding, products and systems, sales and service, and preparation for the Producer Property and Casualty Licensing. Required training runs Monday through Friday 8:00am-4:30pm Central for the first 8 weeks upon hire. Training is virtual for remote employees.

This position allows for the ability to work hybrid, in-office, or remote based on location.

Unable to accept applications from the following states: CA, CT, FL, HI, IL, KY, NJ, NM, NY, WA.

Now hiring Full Time employees for the following 40 hour/week openings with 8 hour shifts :

• Tuesday through Saturday, 1:30pm - 10:00pm CDT
• Sunday through Thursday, 1:30pm - 10:00pm CDT

Benefits information can be reviewed at: Delta Defense Careers

Anticipated application close date: September 5, 2025

** Please watch your email for next steps after submitting your application. You will be asked to take online assessments in order to complete the application process. We look forward to your application. **

PM19

LI-#REMOTE

August 8, 2025

PI63ac430df07e-26289-38273588

Delta Defense

Job Tags

Full time, Work at office, Immediate start, Work from home, Shift work, Sunday, Saturday, Monday to Friday,

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