Job Description

Job Description

Job Description

Are you highly organized, love helping people, and thrive in a fast-paced environment? We’re looking for a Dispatcher/CSR to join our plumbing team on James Island! In this key front-line role, you’ll keep our maintenance agreements running smoothly, support our technicians in the field, and deliver top-tier customer service — all while working with a team that treats each other like family.

As part of our Service Department, you’ll be the go-to person for scheduling, updating records, and keeping customers informed every step of the way. Every call you take and schedule you manage helps keep homes and businesses flowing smoothly!

What You'll Be Doing:

• Answer and direct inbound calls with professionalism and a positive attitude
• Schedule residential plumbing maintenance visits with available technicians
• Support the dispatcher with daily service call coordination and coverage
• Verify and update customer info during every interaction
• Create accurate service tickets for incoming demand service calls
• Call customers when technicians are en route and notify them of any delays
• Mark service calls as “delayed” or “completed” in our system with correct details
• Keep ServiceTitan updated — accuracy matters!
• Help coordinate commercial plumbing maintenance with support from dispatch
• Make “Happiness Calls” after technician visits to ensure satisfaction
• Assist with other tasks and projects as needed by the Service Manager

What Makes You a Great Fit:

• Friendly, organized, and detail-oriented
• Excellent communicator — both with coworkers and customers
• Comfortable juggling priorities, especially during peak seasons
• Familiarity with ServiceTitan or similar scheduling software (a plus!)
• Experience in the plumbing, HVAC, or home services industry preferred

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