Job Description

Patient Services Registration Clerk (Hospital Surgery Department)

Join a high-stakes, fast-paced hospital environment where you will play a crucial role in ensuring all surgical patients are financially and administratively cleared for their procedures. We are seeking organized, customer-focused professionals for this vital on-site role.

We are hiring for two full-time positions to cover critical shifts in the Hospital Surgery Department.

Day Shift

Monday Friday 8:30 AM 5:00 PM

Night Shift

Monday Friday, plus every other Sunday

11:00 PM 7:30 AM

Location: 100% Onsite at Baldwin Park Blvd, Baldwin Park CA 91706

Key Responsibilities

This is a critical opening-shift position responsible for handling all first surgery cases. Excellent attendance is mandatory to ensure the smooth start of the surgical schedule.

1. Patient Data Management: Accurately collect and enter patient demographics and insurance information directly into the hospital system within the Surgery Department.
2. Consent and Regulatory Compliance: Ensure all procedures are compliant by obtaining required signatures on regulatory forms and consent documents from patients or authorized representatives.
3. Financial Collections: Accurately collect patient payments (co-pays, deductibles, etc.) and provide receipts and financial counseling as needed.

Required Skills and Qualifications

We are seeking reliable candidates with experience in a clinical setting who understand the urgency of surgical scheduling.

• Insurance Verification Knowledge: Practical knowledge of third-party insurance verification processes and medical terminology is essential.
• Customer Service Excellence: Demonstrated excellent customer service skills with the ability to handle sensitive patient conversations (financial and regulatory) with empathy and professionalism.
• Registration Basics: Basic knowledge of hospital registration requirements and patient flow within a high-volume clinical setting.
• Experience: 13 years of related administrative experience is required. Experience in a hospital or surgery clinic setting is a significant plus.

System Knowledge and Certifications

• System Preference: Preferably Epic experience for electronic health record (EHR) management, but not strictly required.
• Certifications: No specific certifications are required for this role.

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