Job Description
PAPE’ KENWORTH – COBURG, OR
PARTS SALES COUNTERPERSON / OUTSIDE SALES REPRESENTATIVE:Do you love working in a high-energy environment? Are you passionate about customer service and building long-lasting relationships? If so, we would love to hear from you! Pape’ Kenworth, a premier capital equipment dealer in the West, is looking for a motivated and customer-oriented individual to join our team as a combined Parts Sales Counterperson / Outside Sales Representative.
At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance—all designed to support you and your family.
Make a difference. Grow your career. Join the Pape’ Team!
WHAT YOU’LL DO:
In this role, you will serve as a front-line Parts Counter Sales Representative, assisting customers via phone, walk-ins, and email inquiries. You’ll help customers identify the correct parts for their trucks and provide expert recommendations for complementary products using your product knowledge. You will also support the Parts Manager with year-end inventory and other assigned operational tasks.
As our Outside Parts Sales Representative, you will manage a curated list of accounts within your territory, making weekly outreach calls to communicate monthly and weekly sales specials, provide parts support, and drive new business. Your responsibilities will include processing paperwork for orders, purchases, returns, and core returns, while also supporting the documentation of special orders. You’ll work closely with customers on-site to offer parts solutions, resolve post-sale issues such as returns and warranty concerns, and maintain appropriate stocking inventory levels in their shops. Your work will include vendor ride-alongs to expand product knowledge and strengthen vendor relationships. You’ll also promote parts for all truck makes, with an emphasis on TRP aftermarket parts and additional PACCAR-branded offerings. Additionally, you will assist customers in scheduling service jobs, ensuring clear and consistent communication with the service department throughout the process. To stay proactive in your sales efforts, you will utilize CRM tools to track open quotes, follow up on missed opportunities, and identify new avenues for revenue growth.
WHAT YOU NEED:
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