Job Description

Office Administrator
Location: Corning, NY

Summary:

The Office Administrator works closely with the Sales Manager to focus on certain agent and branch functions in order to provide necessary support to the agents and branch to create a more effective and efficient branch operation. This position will be located in our Corning office: 71 Denison Parkway W, Corning, NY 14830.

*This is a part-time position paying between $16-20 per hour based on experience, education and office location.

• Schedule, promote and support agents individually and in group settings on the Howard Hanna Mar/Tech tools with a goal of increasing adoption and efficiency
• Greet clients and customers with professionalism and warmth; answer and direct phone calls efficiently
• Onboarding new and experienced agents
• Stay up-to-date on Howard Hanna tools, platforms, and procedures
• Collaborate with agents and staff to support marketing, transactions, and special projects
• Maintain all office purchasing/supplies
• Maintain all branch workrooms, supplies and equipment, including building maintenance supplies, directional signs, office supplies, warehouse stock items, copier/printer toner
• Manage branch floor duty/opportunity schedules
• Provide assistance to agents with copiers, computers, and phones assisting IT department as needed
• Submit appropriate Help Desk Tickets to receive tech support/troubleshooting for office equipment
• Assist sales manager with office social media posts including Facebook and Instagram
• New agent training including business systems/technology, paperwork procedures
• Process outgoing mail and distribute incoming mail
• Other various administrative agent training and or support to sales managers

Transaction Support:

• Process earnest money and commission check deposits
• Coordinate and process files in conjunction with the transaction team

Qualifications:

• Associates degree or 3-5 years branch operations preferred
• Proven ability to work well with a varied group of individuals while maintaining a positive and professional manner with all levels of management, agents and staff in person and in writing
• Ability to communicate in a clear, concise and professional manner with all levels of management, agents and staff both in person and in writing
• Proficiency in Outlook
• Proficiency in managing social media platforms including Facebook and Instagram
• Ability to train one on one or in small group settings
• High organizational skills in managing multiple projects simultaneously
• Ability to adjust direction when situation warrants
• Work independently without regular direct supervision
• Ability to multi-task and organize such that tasks are completed in an efficient and timely manner
• Professional demeanor and integrity in representing the Howard Hanna brand

Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.

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