Night Auditor Job at Hotel Leveque, Rosemont, IL

ZjZPa1VsNVVFd1h0RitCSExORFZJcWtoanc9PQ==
  • Hotel Leveque
  • Rosemont, IL

Job Description

hospitality on hand all through the night

  • Insurance enrollment available from DAY 1!
  • Paid time off available from DAY 1!
  • Holiday pay available from DAY 1!
  • Hotel and travel discounts at worldwide destinations!
  • Professional development and promotion opportunities!
About this job...

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...
  • Welcome arriving guests and complete the hotels arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
  • Thank departing guests, verify accurate billing, and encourage return visits.
  • Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
  • Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
  • Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
  • Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
  • Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
  • Always maintain professionalism consistent with hotel brand and company expectations.
  • Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
  • If applicable, maintain balance and security of house bank and accurately log all transactions.
Requirements...
Experience & Education:
  • 2+ years of customer service experience, preferably in Hospitality or related industry
  • High School diploma or equivalency education certificate required
Communication:
  • Excellent verbal and written communication skills
  • Must be able to speak, read, and write in primary language used in the workplace
Physical:
  • 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
  • Lift, lower, and maneuver up to 30 pounds occasionally
  • Ability to independently work during overnight hours
About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitalitys strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employees differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Travel conveniently at our park and fly hotel

Step off our complimentary airport shuttle and settle into a spacious hotel room at the newly renovated Sheraton Suites Chicago O'Hare in Rosemont, IL. Whether you're visiting Rosemont for business or pleasure, our elegant hotel places you in the middle of it all on Mannheim Rd. Find us near Allstate Arena, Rivers Casino, the Fashion Outlets of Chicago and Donald E. Stephens Convention Center.

Start your day in Chicago at our hotel's 24-hour fitness center, one of the largest in Rosemont, featuring strength equipment and cardio machines. Sample full-service dining at FLIGHT, our modern American restaurant near O'Hare, offering a selection of healthy options for lunch and dinner.

Or order up with our hotel room service. We proudly serve signature Starbucks beverages in our lobby caf. When you return to your executive-style suite, unwind with a newly renovated bathroom, separate living area, wet bar and two 55-inch TVs. Rest well in Chicago, IL, with a peaceful night's sleep in a luxurious plush bed.

#J-18808-Ljbffr

Job Tags

Worldwide, Sleeping nights,

Similar Jobs

A1 Garage Door Service

Graphic Designer Job at A1 Garage Door Service

Join to apply for the Graphic Designer role at A1 Garage Door ServiceBase pay range$30.00/hr - $60.00/hrDirect message the job poster...  ..., experiences, perspectives, and abilities.Seniority levelEntry levelEmployment typeContractJob functionDesign, Art/... 

SHARP PARTS

Warehouse Picker Job at SHARP PARTS

Wanted full-time or part-time, day shift, no weekends parts picker.If you want to work for a small company family feel not a production line, youve found it. We are currently hiring for a parts picker to work in our Sharp Parts warehouse, Mon thru Fri 7:00 am to 5:... 

Bluetree Jobs

Dental Insurance and Billing Coordinator Job at Bluetree Jobs

 ...Bluetree Practice Services is proud affiliate of Bluetree Dental, an organization dedicated to changing lives and dentistry. With partners across multiple states, Bluetree focuses on pediatric dentistry, orthodontics, and general dentistry. Bluetree's Mission and Vision... 

PetSitter.com

Pet Sitter Wanted - Looking For A Reliable House/Pet Sitter. Need Someone To Petsit Who Can Be At Our Home Including, Overnight And Most All Day Job at PetSitter.com

Hey my name is Lorie. I am looking for a pet/house sitter who can take care of our pets while we are on vacation. We have 3 dogs and 2 cats. The cats need fed twice a day and daily litter boxes cleaned. The dogs need fed twice a day and let out to go potty. We do need someone...

Agency Insurance Company of Maryland (AIC)

Claims Adjuster Job at Agency Insurance Company of Maryland (AIC)

 ...successfully negotiating the settlement of first and third party injury and property damage claims. Qualifications: Qualified applicants should have 2 to 5 years of experience adjusting automobile accident claims. Bachelors Degree or equivalent industry experience....