Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:The Joseph Hotel - Nashville
Overview:
WHERE YOU WORK
Inside The Joseph, A Luxury Collection Hotel, Nashville - 21 floors above the bustling city streets of Nashville's SoBro neighborhood, Rose is a retreat high above the city. Here, the power of nature and ancient techniques come together to provide guests and visitors with an experience of connection, balance, and harmony. Whether seeking an indulgent steam shower, a couple's experience, or the quiet of a private facial, guests find diverse treatments through which we provide the chance to restore the body and mind while nourishing the soul's desire for serenity and perspective.
The expansive spa feels airy and open, featuring 6 treatment rooms, a full-service salon, oversized locker rooms complete with "experience" showers, and a relaxation room. Dedicated to orchestrating a serene transition between services, all environmental elements at Rose come together to create a feeling of space and peace. Bleached oak and woven fabrics, high ceilings and soft neutral tones impart an impression of being at home, where one may fully relax.
We believe in reconnecting with purity—in ingredients, in techniques—to gain more than just physical renewal, restoration, and rejuvenation. On the top floor at The Joseph, in quiet and stillness, guests retreat to re-establish the natural rhythm within.
WHY YOU'RE HERE
Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do.
Benefits
WHAT YOU DO
You assess each guest needs and inquire about contraindications before beginning services. You escort guests to/from the spa suite and frequently check with them to promote comfort, safety and security throughout service. You utilize the tools, equipment, and products provided to best service the guest and their unique needs. You maintain cleanliness of the workstation and treatment room throughout shift while disposing of trash and dirty linens and securing supplies and equipment at the end of each shift. Monitor and stick to the time schedule throughout the day and finally ensure that each guest leaves with a memorable experience.
Qualifications:WHO YOU ARE
You are a passionate individual who believes in the power of touch. You are trained on several different massage techniques and provide guests with the ultimate relaxation. You are a well-spoken professional who makes the guest feel welcome and invited. You take pride in your position and look to make a first-time client a repeat one. You take ownership of your service room and work towards making it pristine for a truly wow factor when the guest arrives. Continuous learning is a passion and you are on top of learning new techniques and knowing trends. You thrive in a fast-paced work environment with new and exciting challenges every day and can adapt to rapid changes in priorities.
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