IT Help Desk (Remote after Onsite Training) Job at SPECTRAFORCE, Louisville, KY

Y0ttbFZGcGJFZ3pwRk85QUtkclVLcWNx
  • SPECTRAFORCE
  • Louisville, KY

Job Description

We are hiring IT Help Desk Analysts for a 6-month contract (with potential for extensions) in Louisville, KY. You will be the primary lifeline for restaurant managers, troubleshooting everything from POS systems and Kitchen Display Systems (KDS) to WiFi and inventory software.

Location & Work Model:

  • Training: 4 weeks Mandatory Onsite in Louisville, KY.
  • Post-Training: 100% Remote (Must be local to Louisville for occasional onsite needs).
  • Duration: 6-month contract (Extensions possible).

Shifts: Mix of Day and Night shifts

Flexibility: Candidates must be able to work at least one weekend day (Saturday or Sunday).

Volume: Expect to handle 20–25 calls per day (5–60 minutes per call).

Responsibilities:

  • Technical Troubleshooting: Perform Level 1 support for restaurant hardware, including POS systems, KDS, payment terminals, printers, and iPads .
  • Operational Support: Answer "how-to" questions regarding inventory counts, scheduling software, and store applications.
  • Multitasking: Simultaneously talk to users, troubleshoot systems, and document the incident live in the tracking system.
  • Customer Service: Provide empathetic, calm support to restaurant managers working under high-pressure situations (e.g., long drive-thru lines, inability to take payments).
  • Documentation: Log all issues and resolutions accurately during the call to minimize after-call work.

Qualifications:

  • Experience: 0–3 years of experience. Entry-level candidates with a strong technical aptitude are welcome.
  • IT Skills: Basic troubleshooting (plug/unplug devices, software downloads, hardware ID).
  • Soft Skills: Exceptional multitasking and the ability to remain calm with stressed callers.
  • Punctuality: Reliable and able to maintain strict availability during scheduled shifts.

Preferred Skills:

  • Spanish Fluency (High value).
  • Prior Restaurant Experience (Helps you understand the urgency of a "down" store).
  • Previous Help Desk or Call Center experience.

Job Tags

Contract work, Live in, Local area, Remote work, Shift work, Night shift, Weekend work, Day shift,

Similar Jobs

YMCA of Honolulu

Lifeguard Job at YMCA of Honolulu

 ...flexible schedules: ~4 hour shift ~ After school ~ Day shift ~ Evening shift ~ Weekends WHY THE Y?: If you get Y lifeguard certified with us, we will reimburse you upon hire! FREE Y Membership FREE Workout Classes and FREE Pool Access Work with... 

R.R. Donnelley

Legal Proofreader 1st Shift Hybrid Job at R.R. Donnelley

 ...Journalism or 1 years of legal experience preferred Knowledge of various style guides (The Chicago Manual of Style, AP Style, The Blue Book, and California Style Manual) Intermediate knowledge in Microsoft Office Suite and other core applications preferred Strong... 

JG3 Logistics LLC

DUR9 - JGLG - Driver Helper Temecula Job at JG3 Logistics LLC

 ...Driver Helper Location: Based out of Amazon Delivery Station DUR9 at 27711 Diaz Road,...  ...Compensation: $16.50 per hour Shift Time(s): 32-40 hours per week Jg3 Logistics...  ...including paid time off and healthcare for Full Time employees What You'll Do: As... 

Embracing HospiceCare of Monmouth County

Musician/Singer Hospice Volunteers Job at Embracing HospiceCare of Monmouth County

 ...Calling Musicians/Singers with Kind Hearts! Were seeking volunteer singers or instrumentalists to provide music for hospice patients. Whether you play guitar, piano, violin, harp, or simply sing with warmth, your music can uplift someones spirit. This is a meaningful... 

Crown Cork & Seal USA, Inc.

Manufacturing Supervisor I Job at Crown Cork & Seal USA, Inc.

 ...and the ability to effectively solve problems both on an individual and collaborative approach. \n\n - Knowledge of Lean Manufacturing and Six Sigma principles is a plus \n\n - Ability to look at new solutions and think outside the box. \n\n - Proven ability to...