IT Help Desk (Remote after Onsite Training) Job at SPECTRAFORCE, Louisville, KY

Y0ttbFZGcGJFZ3pwRk85QUtkclVLcWNx
  • SPECTRAFORCE
  • Louisville, KY

Job Description

We are hiring IT Help Desk Analysts for a 6-month contract (with potential for extensions) in Louisville, KY. You will be the primary lifeline for restaurant managers, troubleshooting everything from POS systems and Kitchen Display Systems (KDS) to WiFi and inventory software.

Location & Work Model:

  • Training: 4 weeks Mandatory Onsite in Louisville, KY.
  • Post-Training: 100% Remote (Must be local to Louisville for occasional onsite needs).
  • Duration: 6-month contract (Extensions possible).

Shifts: Mix of Day and Night shifts

Flexibility: Candidates must be able to work at least one weekend day (Saturday or Sunday).

Volume: Expect to handle 20–25 calls per day (5–60 minutes per call).

Responsibilities:

  • Technical Troubleshooting: Perform Level 1 support for restaurant hardware, including POS systems, KDS, payment terminals, printers, and iPads .
  • Operational Support: Answer "how-to" questions regarding inventory counts, scheduling software, and store applications.
  • Multitasking: Simultaneously talk to users, troubleshoot systems, and document the incident live in the tracking system.
  • Customer Service: Provide empathetic, calm support to restaurant managers working under high-pressure situations (e.g., long drive-thru lines, inability to take payments).
  • Documentation: Log all issues and resolutions accurately during the call to minimize after-call work.

Qualifications:

  • Experience: 0–3 years of experience. Entry-level candidates with a strong technical aptitude are welcome.
  • IT Skills: Basic troubleshooting (plug/unplug devices, software downloads, hardware ID).
  • Soft Skills: Exceptional multitasking and the ability to remain calm with stressed callers.
  • Punctuality: Reliable and able to maintain strict availability during scheduled shifts.

Preferred Skills:

  • Spanish Fluency (High value).
  • Prior Restaurant Experience (Helps you understand the urgency of a "down" store).
  • Previous Help Desk or Call Center experience.

Job Tags

Contract work, Live in, Local area, Remote work, Shift work, Night shift, Weekend work, Day shift,

Similar Jobs

Ennismore LLC

Hotel Security Officer | Visible Patrol & Quick Response Job at Ennismore LLC

 ...A luxury hospitality group in Miami seeks a Security Agent to maintain a safe environment for guests and staff. Responsibilities include monitoring premises, responding to emergencies, and preparing reports. The ideal candidate has a high school diploma, experience in... 

MI Windows and Doors

Production Assembler I Job at MI Windows and Doors

 ...running smoothly? MI Windows and Doors is looking for a Production Assembler to join our Day Shift team in Flower Mound, TX...  ...safely. Ability to work effectively as part of a team. Basic computer literacy and ability to learn new software programs. Excellent... 

GreenLife Healthcare Staffing

Addiction Psychiatrist Job at GreenLife Healthcare Staffing

 ...Addiction Psychiatrist - Kern County, CA(#R10039) Must have board certification or board eligibility in Addiction Psychiatry...  ...care with academic leadership, as providerssupervise Addiction Medicine Fellows and contribute to curriculum development for the UCLA-... 

CommonSpirit Health

Adjutant Chaplain Job at CommonSpirit Health

 ...Adjutant Chaplain Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future...  ...annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and... 

R. R. CASSIDY, INC.

Crane Operator Job at R. R. CASSIDY, INC.

 ...founded in 1975 brings together more than 45 years of hands-on construction expertise and specialized equipment to handle a diverse range...  ...for by the Company while on a job. Meals are covered by $50/day per diem. Transportation methods are provided by the company leaving...