Job Description

Hotel Security Guard

A Hotel Security Guard is responsible for ensuring a safe and secure environment for guests, employees, and hotel property by patrolling the premises, and responding to incidents and emergencies.

Key Responsibilities and Duties include:

• Patrolling and Monitoring: Conduct regular inspection rounds of the entire hotel property, including public areas, guest floors, and perimeter, to detect and deter any suspicious activity, theft, or vandalism.
• Access Control: Monitor and control access points, ensuring that only authorized guests, staff, and visitors enter restricted areas. This may involve verifying identity and enforcing parking regulations.
• Surveillance: Monitor life/safety systems
• Incident Response: Respond quickly and effectively to all reported disturbances, emergencies (such as fire or health crises), and security incidents, assisting with evacuation procedures if necessary.
• Guest and Staff Assistance: Provide a welcoming environment and assist guests and staff with their needs, giving directions, answering questions, and offering a sense of comfort and well-being through a visible presence.
• Conflict Resolution: Utilize strong interpersonal and conflict management skills to de-escalate tense situations and address guest complaints or concerns calmly and professionally.
• Documentation and Reporting: Maintain detailed and accurate logs and write comprehensive reports on all observations, incidents, occurrences, and surveillance activities during each shift.
• Enforcing Hotel Policies: Ensure all individuals on the property adhere to hotel rules, policies, and regulations, informing violators of procedures when necessary.
• Collaboration: Work with hotel management, other departments (like housekeeping and front desk), local law enforcement, and emergency services during investigations or emergency situations.

Qualifications and Skills

• Experience: Previous experience in a security role, law enforcement, or military service is required. Hotel or hospitality security experience is a plus.
• Education: A high school diploma or GED is the minimum educational requirement.
• Skills: Excellent communication (verbal and written) and interpersonal skills. Strong observational and problem-solving abilities. Ability to remain calm and make sound decisions under pressure. Basic computer skills for report writing and monitoring systems. Integrity, professionalism, and a detail-oriented nature.
• Physical Requirements: The role can be physically demanding, requiring the ability to stand and walk for extended periods, climb stairs, lift or move objects (often up to 50 pounds or more), and potentially physically restrain individuals if necessary. The guard must also be flexible to work various shifts, including nights, weekends, and holidays.

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