Job Description

Provide prompt, friendly, and well-informed support to all guests in person, maintaining the excellent service and warmth associated with Courtyard by Marriott. Responsibilities: • Welcome and assist guests with exceptional customer service throughout their stay • Address guest complaints and requests promptly and effectively • Check guests in and out efficiently and in a welcoming manner • Utilize the Fosse system for posting guest charges, billing, payments, and cash-handling procedures • Manage guest mail and messages following established protocols • Demonstrate proficiency in the Marriott Bonvoy Loyalty Program • Develop a thorough understanding of hotel staff, room rates, amenities, and sales strategies • Efficiently handle reservation requests and room assignments • Answer incoming calls with proper telephone etiquette • Accommodate special requests and block rooms as needed • Monitor room availability and manage safe deposit box procedures • Familiarize yourself with emergency and security protocols • Provide information on local attractions and areas • Effectively handle wake-up call requests • Uphold guest room cleaning standards and lobby cleanliness • Complete training on the Marriott Global Source platform • Perform shift start-up and end duties, including cash handling • Maintain the balance of credit cards, cash, and change funds throughout the shift • Report guest or system issues promptly to management • Communicate relevant information to incoming staff and management • Notify maintenance of any required maintenance tasks • Inform housekeeping of changes in guest itineraries • Support marketing efforts by completing Company Tracking tasks • Adhere to proper uniform standards consistently • Willingness to train in making Starbucks drinks at the 24-hour Starbucks on-site • Practice safety protocols at all times • Ability to lift luggage or packages up to 40 lbs • Adherence to company work rules, procedures, and policies • Perform additional assigned duties within capabilities • Previous experience with the Fosse system is advantageous • Maintain the cleanliness and presentation of the lobby and desk area • Open availability is a requirement Qualifications: • Must be available to work flexible hours, including weekends and holidays • Reliable transportation is required for commuting to and from work • Excellent verbal and written communication skills are necessary to effectively interact with guests • Dedicated to ensuring guest satisfaction and providing exceptional service • Proficient in handling guest complaints and resolving issues promptly • Capable of responsibly managing cash transactions • Must possess an outgoing personality and maintain a friendly demeanor • Adherence to Marriott standards for service excellence is expected • Ability to work effectively in a team environment Compensation: $14 hourly

• Welcome and assist guests with exceptional customer service throughout their stay • Address guest complaints and requests promptly and effectively • Check guests in and out efficiently and in a welcoming manner • Utilize the Fosse system for posting guest charges, billing, payments, and cash-handling procedures • Manage guest mail and messages following established protocols • Demonstrate proficiency in the Marriott Bonvoy Loyalty Program • Develop a thorough understanding of hotel staff, room rates, amenities, and sales strategies • Efficiently handle reservation requests and room assignments • Answer incoming calls with proper telephone etiquette • Accommodate special requests and block rooms as needed • Monitor room availability and manage safe deposit box procedures • Familiarize yourself with emergency and security protocols • Provide information on local attractions and areas • Effectively handle wake-up call requests • Uphold guest room cleaning standards and lobby cleanliness • Complete training on the Marriott Global Source platform • Perform shift start-up and end duties, including cash handling • Maintain the balance of credit cards, cash, and change funds throughout the shift • Report guest or system issues promptly to management • Communicate relevant information to incoming staff and management • Notify maintenance of any required maintenance tasks • Inform housekeeping of changes in guest itineraries • Support marketing efforts by completing Company Tracking tasks • Adhere to proper uniform standards consistently • Willingness to train in making Starbucks drinks at the 24-hour Starbucks on-site • Practice safety protocols at all times • Ability to lift luggage or packages up to 40 lbs • Adherence to company work rules, procedures, and policies • Perform additional assigned duties within capabilities • Previous experience with the Fosse system is advantageous • Maintain the cleanliness and presentation of the lobby and desk area • Open availability is a requirement

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