Job Description

Full Time
$16-$17.50 per hour
Benefits
Medical/Vision/Dental
401k Savings Plan
Competitive PTO
Educational Assistance
Travel Discounts
Overview
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
Potential Career Paths
Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations
Key Duties & Responsibilities
Resolve guest complaints, ensuring guest satisfaction.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Direct Bell Person to escort guest and transport their luggage to the room.
Handle overbooked or walked in guests.
Accept and record wake-up call requests.
Monitor, send and distribute guest faxes.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
Process all check-outs.
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Education And Experience
High School Graduate or General Education Degree (GED).
One year previous experience in a similar position in a hotel.
Basic computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Job Tags

Hourly pay, Full time,

Similar Jobs

Cobalt Service Partners

Security Systems Project Manager Job at Cobalt Service Partners

...Confidential Employer Project Manager (Security Systems) Location: Dallas, TX A leading provider of custom security solutions is seeking an experienced Project Manager to oversee the planning and execution of high-level commercial security systems projects. This...

Jobot

Tax Manager - Private Client Services HNW Job at Jobot

...to allow for a strong culture, however the opportunities to expand are available as well due to our footprint! If you are a Tax Manager with at least 5 years of experience within public accounting (or a mix within industry accounting) and a focus on Private Client Services...

Aerones Ltd

Rope Access Technician Job at Aerones Ltd

RESPONSIBILITIES: Perform blade repairs in accordance with technical instructions, standards, and guidelines. Ensure strict compliance with all safety regulations, protocols, and industry standards. Prepare and submit comprehensive repair reports and ...

The Ohioan Hotel and Event Center

Pub Manager Job at The Ohioan Hotel and Event Center

...Description Job Description The Ohioan Hotel and Event Center (Formally Nationwide Hotel and Conference Center) is searching for a Pub Manager to join our team! As a Pub Manager your primary responsibility is the operations of the Pub. This position is an active...

Duly Health and Care

Finance Manager, VBC (Downers Grove) Job at Duly Health and Care

...Finance Manager, Value Based Care Hours: 40 hrs., 8-5 M-F Location: Downers Grove IL. Work Schedule: Hybrid, in office Tues/Wed/Thurs. Remote Mondays and Fridays. Candidate must live in Illinois. Responsibilities Lead financial analysis and modeling...

Front Desk Agent Job at Crestline Hotels & Resorts, Syracuse, NY

Y2FxbFYxbGZFUUxwRXVCSEt0L2ZMYWNzaXc9PQ==