Job Description

Join Sedgwick and be part of a meaningful mission, supporting individuals facing unexpected challenges. With a team of 33,000 colleagues, you can grow your career while enjoying a healthy work-life balance. Here, the possibilities are limitless!

Sedgwick has been recognized by Newsweek as one of America's Greatest Workplaces and has earned certifications as a Great Place to Work and recognition in Fortune's Best Workplaces in Financial Services & Insurance.

Primary Purpose: To manage field appraisal assignments for corporate fleets and insurance clients, specifically focusing on automobiles.

Locations Available: Syracuse, NY; Albany, NY; Dallas/Ft. Worth, TX; Albuquerque, NM; Denver, CO; Austin, TX; Minneapolis/St. Paul, MN; Midland, TX; Pittsburgh, PA

Key Responsibilities:

• Schedule same-day appointments, conduct inspections within 24 hours, and provide car-side estimates.
• Complete 6 to 10 estimates per day, depending on your location.
• Ensure thorough vehicle teardown and accurately assess repair time and labor operations.
• Make precise repair/replace decisions and evaluate pre-existing damage effectively.
• Negotiate prices with shop decision makers and establish expected completion dates in line with Client Guidelines.
• Review and verify the validity of all supplement requests.
• Communicate transparently with customers about repair costs and the claims process.
• Maintain an accurate estimation of repair costs.
• Negotiate advanced fees for towing, teardown, and storage for vehicles designated as total losses.
• Deliver outstanding customer service to all parties involved in the claims process.
• Perform additional duties as assigned by management.

Additional Responsibilities:

• Support the quality assurance team and undertake desk appraisal work when not in the field.

Qualifications:

Education & Certification:

• Bachelor's degree from an accredited institution is preferred, but not mandatory. Licenses and professional certifications as needed based on the role.

Experience:

• A minimum of four (4) years in the insurance or body shop industry is required.

Skills & Knowledge:

• Strong technical knowledge of auto appraisals.
• Understanding of client operations and labor regulations.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Office applications.
• Strong analytical and interpretive skills.
• Exceptional organizational and interpersonal skills.
• Highly skilled in negotiation and exercising good judgment.
• Able to manage multiple priorities effectively and work in a collaborative environment.
• Experience with CCC One is advantageous.

Work Environment:

This is a field appraisal position requiring independence in managing local territories and scheduling workdays. Responsibilities include:

• Mental: Clear thinking, excellent judgment, and ability to handle multiple priorities and work-related stress.
• Physical: Computer keyboarding and local travel.
• Auditory/Visual: Must possess hearing, vision, and verbal communication skills.

This job description outlines the general nature of the work performed and is not comprehensive. Management reserves the right to modify duties as necessary.

Compensation: For this role, the annual pay range is $60,000 - $70,000, influenced by skills, experience, and location. A comprehensive benefits package is included, covering medical, dental, vision, 401k matching, PTO, disability, life insurance, employee assistance programs, and more.

Sedgwick is an Equal Opportunity Employer and maintains a Drug-Free Workplace. If you're intrigued by this position but feel your experience does not meet every qualification, we encourage you to apply anyway. We are building a diverse and inclusive workplace that recognizes the unique skills and experiences of all candidates.

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