Job Description
Customer Care Rep HealthCare Support is actively seeking a
Customer Care Rep to fill an opening with a
Prestigious HealthCare Company in
Lee's Summit Missouri area .
Daily Responsibilities for Customer Care Rep: Must live within 75 miles of address. This role requires training onsite for 6 weeks then will work fully remote
Schedule: All schedules will be M-F, post training contingents will transition to M-F with hours that they agree upon with the business.
Schedule Options: Training: Will be M-F 8-4:30pm local time-
NO TIME OFF ALLOWED for the 1st 6 weeks. Training is crucial and builds on each day prior
We have a comprehensive training program to ensure your success on the team. This includes onsite/virtual (for remote locations only
) training of a minimum of 6 weeks .
We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program.
Adherence to HIPAA and governmental compliance are required in this role.
Day to Day Will take inbound calls and provide customer service support for prescription benefit questions (coverage determination, placing orders for prescriptions, check pharmacies in system). They will be speaking with people who are 18-65+ in age. Must have empathy/ be able to calm members, must be able to multi-task and working with dual monitors, computer proficiency. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving.Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.
Required Qualifications for Customer Care Rep: - Required Qualifications
- 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
- High school diploma/ GED
- Computer proficiency in Windows-based applications - will use dual monitors and many systems
- Must have empathy / good soft skills
- High School Diploma or equivalent experience
Preferred Qualifications for Customer Care Rep: - Preferred Qualifications
- Associates degree or equivalent experience
- Ability to problem solve in a positive, productive manner
- Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
- Reliability and compliance with scheduling standards
- Ability to exhibit patience and empathy and express assurance and confidence
- Strong customer service skills, including courteous telephone etiquette and professionalism
- Strong oral, interpersonal and communication skills
- 6+ months of healthcare experience
Benefits for Customer Care Rep: - Immediate enrollment in Health Insurance
- Dental Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- Access to Investment Accounts
- Career and educational tools within our Ingenovis ACT (Advocacy) Program
Pay Details: $19/hr Interested in being considered? If you are interested in applying to this position, please click Apply Now for immediate consideration.
For additional consideration, please email a copy of your resume to Grace.Acarino@healthcaresupport.com with your phone number, the job title and location, and our recruiters will reach out.
Healthcare Support Staffing, LLC. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.
Job Tags
Local area, Immediate start, Remote work,