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This range is provided by Farmers & Merchants Bank of Long Beach. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
$20.50/hr - $30.50/hr
Job Summary
The Central Operations Specialist is responsible for performing background operational duties and to support branch personnel with operational functions focusing on client service, operational integrity, and risk mitigation. This includes processing, reviewing and completing operational reports and performing operational tasks to fulfill client requests and regulatory/legal transactions. The Central Operations Specialist also provides guidance to branch staff to ensure compliance with Bank policy and procedures, prepares periodic reporting for operational performance and governance, provides quality customer service, and offers problem resolutions consistent with Bank needs and initiatives. The Central Operations Specialist must maintain a professional image in appearance and communications.
Accurately prepare and complete all operational reports required by the Bank within established deadlines
Effectively manage daily tasks to meet or exceed the expectations of department Service Level Agreements
Process incoming requests in compliance with the established procedures, through various communication and workflow systems
Ensure internal controls are maintained each day as necessary to protect the Bank appropriately for the processing of branch stop payments, alerts, and any other reports within the departments responsibilities
Identify areas for improvement, seek solutions, and implement approved changes to increase efficiency and productivity
Process incoming legal attachment orders including, levies, writs and subpoenas
Perform review and completion of the JHAs Positive Pay exception items
Prepares and responds to verification of deposit requests
Perform maintenance input and verification as designated by Management
Perform rate changes to the system both at the account and service charge level
Analyze, calculate, and process interest rate adjustments
Submit periodic Federal and State Withholding payments and reporting, including the annual IRS 945 tax filing
Provide support to Branch Operations personnel with inquiries and issues, complying with Bank regulations and policies
Manage the Department email/e-fax inbox. This includes replying to emails, forwarding emails/e-faxes to appropriate staff members and filing emails/e-faxes per department procedures
Comply with federal & state, internal regulations and bank security guidelines
Central Operations Specialist & Classifications
The Central Operations Specialist position has multiple levels, and each level is defined in the Central Operations Specialist Classifications document. The Central Operations Specialist Classifications document will include additional essential duties and required knowledge and skills for each level.
Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.
Maintain department files, both paper and electronic
Assists in the department Tour of Duty; conducts training and provides feedback to the participants
Perform general clerical duties including but not limited to; photocopying, faxing, mailing, scanning, and filing
Actively participate in the Banks/departments incentive plan and project initiatives
Required Knowledge
Operations Policy and Procedures
Teller Operations Branch Operations (Teller, New Accounts, and Operations
Basic Knowledge, Skills and Abilities
Critical Thinking, Judgment & Problem Solving Skills Excellent Interpersonal Skills
Effective Process Improvement Skills Working Knowledge of All Operations Software Programs (AS400, Synergy, Laserfiche)
Effective Time Management and Organizational Skills
Working Knowledge of Microsoft Excel, Outlook, Word and Visio
Excellent Communication and Writing Skills
Quality Focus
For qualified positions, the Bank may designate an Officer Title to an employee who seeks and/or meets defined competencies for an eligible position. This position qualifies for the officer title(s) of Assistant Vice President.
Equipment Operated
Physical Requirements & Work Environment
Requires sitting for prolonged periods of time
Requires viewing of computer monitors for prolonged periods of time
Requires lifting up to 25 lbs.
Office setting w/controlled temperature
Education and Experience
High School Diploma or equivalent
Core Banking Systems knowledge desired, but not required
3+ plus years banking experience and excellent working knowledge of banking operations
As a part of the Banks internal control systems, employees holding sensitive positions are required to be absent from their duties for a minimum of two consecutive weeks each year. This position has been deemed to meet the test for a sensitive position, and therefore you will be required to meet the minimum absence requirement each and every year.
This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management.
Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
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